Shipping Policy

Shipping

Free shipping
Every order ships free within the United States, with tracking.

Where we ship
We currently ship within the United States. International shipping will be announced soon.

Pre-orders
Pre-orders ship in January 2027. You'll get tracking by email when yours goes out.

Processing and delivery
Orders ship within 1 business day via USPS or UPS. Delivery usually takes 3–7 business days, depending on location.

Order tracking
Every order gets a tracking number by email when it ships. You can also check your order status at resonantperipherals.com/account.

Returns

30-day returns
Return your Rumble Pad within 30 days of delivery for a full refund. It must be in its original condition and packaging, with everything that came in the box: the USB-C cable, quick start guide and software download card.

How to return
Send us a message at resonantperipherals.com/support or email support@resonantperipherals.com with your order number. We cover return shipping and will email you a prepaid label within one business day.

Refunds
Once we receive and inspect your return, we refund your original payment method within 5 business days.

Exchanges
Want a different size or finish? Start a return and place a new order. It's the fastest way to get the right pad.

Damaged or defective on arrival
If your Rumble Pad arrives damaged or defective, contact us within 7 days of delivery and we'll send a replacement at no cost.

Warranty
Every Rumble Pad has a 1-year limited warranty covering manufacturing defects. It doesn't cover damage from misuse, drops or liquid.

The vibration motor is rated to 10 million cycles. By default, the Companion App protects the motor by turning the pad off after 4 hours of inactivity. You can turn motor protection off, but the warranty only covers motors with fewer than 1 million cycles.

Contact
Email support@resonantperipherals.com. We reply within one business day.